Refund Policy

Soonos is operated by assetswapai inc. Payments are processed securely through Stripe.

14-day money-back guarantee

If you are not satisfied with your purchase, you can request a full refund within 14 days of your order date for:

• your first paid subscription (Starter or Pro, monthly or yearly), and
• any one-time Credit Pack purchase.

For renewals (subscriptions that auto-renew at the end of a billing period), refund requests are handled on a case-by-case basis.

How to request a refund

To request a refund:

1. Email us at hello@soonos.life from the address you used at checkout, mentioning the order date and amount.
2. We will confirm and process the refund through Stripe within 1–2 business days.

Refunds are returned to the original payment method. Processing time depends on your bank and usually takes 5–10 business days.

Cancelling a subscription

You can cancel your subscription at any time from your dashboard. Cancelling stops future renewals — you keep access to your paid features until the end of the current billing period. Cancelling on its own is not a refund request.